Friendly, honest IT support for homes and small businesses in Maidstone, with fixed prices on most jobs and no fix, no fee.
Our most popular jobs, bundled together for less. One fixed price however long it takes, the same whether we do it remotely, at our workshop or at your home. Not sure what's wrong? See our hourly services.
Your new computer ready to use, with everything from the old one.
New life for a slow desktop PC.
A yearly check-up to keep your computer running well.
A clean, fast system without losing your files.
Infected or worried? We clean it up and make sure it stays that way.
A new graphics card fitted and everything around it sorted.
Strong Wi-Fi in every room, from a new router to the furthest bedroom.
Built for how you use it, with the operating system installed and tested before handover.
Not sure what's wrong, or need advice? You pay only for the time we spend, in 15-minute blocks, and if we can't fix it, you don't pay for our time. Know what you need? See our packages and full price list.
Troubleshooting, advice before you buy, or one-to-one help, by phone, WhatsApp or secure remote session.
Book RemoteWe find out what's wrong and tell you the price before fixing it. Drop it off by appointment, or we'll collect and return it free within 5 miles.
Book WorkshopFaults that need someone in person, help around the home, or a hands-on lesson. Free travel within 5 miles.
Book a VisitPart blocks are rounded up · no fix, no fee · free travel, collection and return within 5 miles of Maidstone, quoted beyond · 90-day guarantee · outside our hours 1.5×, or we start the next working day · 10% off labour for over-60s · parts at cost + 10%. Full details in the FAQ.
Technology should make your life easier, not more complicated.
We take the time to understand your requirements and recommend solutions that suit you.
Clear explanations, honest timescales and lasting fixes, so you're never left guessing.
We focus on finding the right fit for your needs, rather than simply selling you more kit.
The friendly local faces behind Barton IT Solutions.
I founded Barton IT Solutions because I believe getting IT support should be simple. Every job I take is built on clear communication, honest advice and work you can rely on.
Real feedback from the people we've helped.
We're just getting started — check back soon for reviews from our happy customers!
Answers to the questions we get asked most often. Can't find what you're looking for? Get in touch and we'll be happy to help.
Travel is free within 5 miles of Maidstone (ME15), including Shepway, Park Wood, Tovil, Loose, Otham, Bearsted, Boughton Monchelsea, Coxheath and Barming. Further out, we quote the travel before you book. Remote support, including advice, works wherever you are.
Remote support is for software problems we can fix over a secure internet connection to your device. The workshop suits most repairs and upgrades: bring your computer to us in Maidstone, or we'll collect and return it free within 5 miles. A home visit is for anything that needs us there, like setting up equipment. Not sure? Tell us the problem and we'll suggest the cheapest option.
Remote support, including advice, is often same day, and same-day priority is available for £30 extra. Home visits are usually within a few days. Our hours are Monday to Friday 9:00 to 17:30 and Saturday 9:00 to 13:00. Outside those hours we can still help at 1.5 times the usual price, or start on the next working day at the normal price: your choice.
If we know the job, it has a fixed price, shown in our packages and full price list: you pay that price however long it takes, the same remotely, at our workshop or at your home. If we don't know the cause yet, you pay for the time we spend in 15-minute blocks, rounded up: £10 per 15 minutes remotely or at our workshop, and £15 per 15 minutes at your home. Any job at your home has a 30-minute (£30) minimum. Finding the fault in our workshop is free. Parts are supplied at cost plus 10%, and over-60s get 10% off labour (not packages, parts or diagnosis). We are not VAT registered, and you always get the price or a time limit before we start.
No. We can source them for you at cost plus 10%, quoted up front with a 50% deposit before we order, or build with parts you already have (though we can't guarantee parts you supply).
By bank transfer or cash: at the end of a home visit, when you collect from our workshop, or within 7 days for remote work. For parts over £50, we ask for a 50% deposit before we order them.
It's free with at least 24 hours' notice. Home visits and collections cancelled with less notice cost £20, and if we arrive and can't get in, there's a £30 charge. If you're booking as an individual, you also have a 14-day right to cancel. See the Terms & Conditions.
Then you don't pay for our time, wherever we worked on it, and the home visit minimum doesn't apply. Within 5 miles of Maidstone that means you pay nothing; further out, only the travel we quoted. Parts you've approved and we've already ordered are still payable. If we find the fault in our workshop but you decide not to go ahead with the repair, there's a £20 diagnosis charge.
Yes. If the same fault comes back within 90 days because of our work, we fix it free, including travel, and custom PC builds have a 12-month guarantee on our workmanship. Parts are covered by the manufacturer's warranty. See the Terms & Conditions.
Yes. Remote sessions only happen with your permission, and you can end them at any time. We only look at files the job needs, and any temporary backup we take is encrypted and deleted within 14 days. Backing up important files beforehand is still wise. See our Privacy Policy.
Have a question or need some IT help? We'd love to hear from you.
Whether you need to resolve an issue, set up new equipment or plan an upgrade, get in touch and we'll recommend the best way forward. And if it's something we can't help with directly, we'll do our best to point you to someone who can.
